Charissa N. Franklin

Experience

• Charissa is a strategic manager who has consistently delivered positive results in a variety of inside sales, sales operations, and customer service functions.
• 7 years at Oracle with increasing responsibility in sales operations and administration.
• 6 years at NeXT and Verity installing and managing inside sales organizations.

Skills

Charissa produces powerful business plans for the inside sales teams and then implements the plan. She is exceptionally skilled at staffing sales organizations, setting objectives and measurement criteria, developing sales processes and interim management. Her clients greatly appreciate Charissa's ability to define, measure and improve departmental performance in an efficient and cost effective manner. Charissa is fluent in French and conversational in Italian. She has a working knowledge of German and Mandarin.

Accomplishments

• Under Charissa’s direction, the Corporate Sales team at Verity generated 25%-35% of worldwide revenue, exceeding quota per rep by 40%.
• Charissa began consulting for a small privately held firm in Southern California where she sold and worked operational consulting engagements.
• Implemented telesales organizations at established companies including Sybase, Hyperion, Gemplus and PaymentNet
• Installed and managed inside sales organizations at Silicon Valley start-ups, including Sales.com, PlaceWare, Covalent, Tidal Software, Playback Media, Hyperion, MVP Solutions, FaceTime, Remedy Interactive and MicroSoft Live Meeting.
• Charissa's more recent Phone Works Clients include, SignalDemand, Adapt Technologies, Informatica, PGP Corporation, NetLine Corporation, Offermatica, Siperian, ClearSwift.
• Master’s degree in International Management from Thunderbird, the American School of International Management and a Bachelor’s degree from the University of California at Davis.